Compliance Center
Welcome to the Vestra Compliance Center. This page provides an overview of the policies and procedures that govern your use of the Vestra platform. Our commitment to transparency, security, and regulatory compliance is paramount to fostering a trusted and secure investment environment for all our users. We encourage you to review each policy thoroughly to understand your rights and obligations.
Our Policies
Terms of Service
The Terms of Service outline the legal agreement between you and Vestra Inc. for the use of our platform. It covers your rights and responsibilities, acceptable use, intellectual property, disclaimers, limitations of liability, and dispute resolution mechanisms. This document is crucial for understanding the rules governing your access to and participation in fractional real estate investments on Vestra.
Full Policy: Terms of Service
Privacy Policy
Our Privacy Policy details how Vestra collects, uses, protects, and discloses your personal information. It explains what data we gather, why we gather it, and your rights regarding your personal data. We are committed to safeguarding your privacy and ensuring the security of your information in compliance with relevant data protection regulations.
Full Policy: Privacy Policy
Referral Policy
The Referral Policy governs the terms and conditions for participating in Vestra's multi-tiered referral program. It outlines how users can earn rewards by referring new investors to the platform, the structure of referral bonuses, eligibility criteria, and any limitations or restrictions associated with the program.
Full Policy: Referral Policy
Withdrawal & Transaction Monitoring Policy
The Withdrawal & Transaction Monitoring Policy describes the procedures and safeguards Vestra employs for processing withdrawals and monitoring all transactions on the platform. This policy is designed to ensure the security of your funds, prevent fraudulent activities, and comply with anti-money laundering (AML) regulations. It details withdrawal limits, processing times, and the circumstances under which transactions may be reviewed or held.
Full Policy: Withdrawal & Transaction Monitoring Policy
AML/KYC Policy
Vestra's AML/KYC Policy (Anti-Money Laundering/Know Your Customer) is a critical component of our commitment to combating financial crime. This policy outlines the procedures for verifying the identity of our users (KYC) and monitoring transactions for suspicious activities (AML). It details the types of identification documents required, the verification process, and our obligations to report suspicious transactions to relevant authorities. This policy ensures a secure and compliant environment for all investors.
Full Policy: AML/KYC Policy
Account Restrictions Policy
The Account Restrictions Policy details the conditions under which Vestra may impose limitations or restrictions on user accounts. This can include restrictions on investment amounts, withdrawal capabilities, or access to certain features, often due to compliance requirements, security concerns, or violations of our Terms of Service. This policy aims to maintain the integrity and security of the platform for all users.
Full Policy: Account Restrictions Policy
User Agreement Policy
The User Agreement Policy serves as a comprehensive contract between Vestra and its users, encompassing the general terms and conditions for using the platform. While overlapping with the Terms of Service, this policy may delve into more specific aspects of user interaction, responsibilities, and the overall framework of engagement with Vestra's services.
Full Policy: User Agreement Policy
Refund Policy
The Refund Policy outlines the circumstances under which refunds may be issued for investments made on the Vestra platform. It specifies eligibility criteria, the process for requesting a refund, and any applicable fees or deductions. This policy aims to provide clarity and fairness in situations where an investment may need to be reversed.
Full Policy: Refund Policy
Risk Disclosure
The Risk Disclosure document provides a detailed explanation of the inherent risks associated with fractional real estate investments. It highlights potential financial losses, market volatility, liquidity risks, and other factors that could impact the value of your investments. Vestra strongly advises all users to read and understand this document before making any investment decisions, emphasizing that past performance is not indicative of future results.
Full Policy: Risk Disclosure
Compliance Statement
The Compliance Statement articulates Vestra's unwavering commitment to adhering to all applicable laws, regulations, and industry best practices in every jurisdiction where we operate. It outlines our dedication to maintaining a transparent, ethical, and legally compliant investment platform, including our efforts in investor protection, data security, and anti-financial crime measures.
Full Policy: Compliance Statement
Property Listing Policy
The Property Listing Policy sets forth the strict criteria and procedures that property owners or licensed agents must follow to list properties for fractional sale on the Vestra platform. It details the required documentation, verification processes, property valuation standards, and quality control measures to ensure that only legitimate and high-quality real estate assets are offered to investors.
Full Policy: Property Listing Policy
Partnerships
The Partnerships Policy outlines Vestra's approach to establishing and managing collaborations with third-party entities, including financial institutions, technology providers, and real estate professionals. It details the criteria for partnership selection, the scope of such collaborations, and the measures taken to ensure that all partnerships align with Vestra's values, security standards, and commitment to user benefit.
Full Policy: Partnerships